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7 Day Money Back Guarantee

In the unlikely event that you are dissatisfied in some way with the instrument you bought from me, you may return it within 7 days of receipt for a refund.

 

How to apply for a refund

  1. Contact me and ask for a return authorization.
  2. Ship the instrument back to me, registered and insured. Please also return all original packing materials (including cellophane instrument wraps and cardboard boxes, if any) and accessories, with no marks or fingerprints. The instrument must be ready for resale.
  3. You will be refunded the amount you paid for the purchase, less the shipping and insurance costs, and a 3% fee to cover the fee charged to me by Ebay for advertising and commission.For example, if your instrument cost $900, plus $55 postage and insurance, your refund will be $900 less $37 (3% of $900) = $863.

I will refund your payment via PayPal or bank transfer within 7 days.

 

Shipping Costs

Under this guarantee you will be responsible for paying the shipping cost in both directions. Remember that you bought the instrument at a very good price originally. You will need to arrange insurance, as I cannot be responsible for items that I don’t receive, even when I believe that you sent them. Most post offices and couriers have a service that requires the receiver to sign for receipt upon delivery, and can notify you when this is done. I advise you to use this service, for your protection.The only time I will pay for return shipping is if theInstrument is Damaged When You Receive it Or if theInstrument is Not as Described In these cases, please refer to our Warranty.Conclusion

Most people are delighted with their instruments, so it’s unlikely you will wish to exercise this Guarantee. However, if you do, I will honor the Guarantee, thus you are assured of a risk-free purchase.

 

 

12 Month Replacement Warranty

How the Warranty Works If Something Goes Wrong with Your Instrument

Step 1 – Try to Fix it Yourself – It’s Quite Simple

Why should you try to fix it yourself? Isn’t that what the warranty is for?

 

Nine times out of ten, all that has happened is that an adjusting screw has worked its way loose, allowing a leak to occur in one of your pads. Every note below the leak will be fuzzy and hard to play, causing you extreme frustration and disappointment. This is a very common problem with wind instruments, but it can usually be fixed very easily.

 

The other most common problem is a spring coming off. Springs on wind instruments keep keys open or closed. It’s very simple to pop them back in place.

 

More often than not, it will save you time if you spend a few minutes learning how to turn a tiny screw a few degrees.

 

Even if you had bought the instrument from a store, paying a much higher price than you will from me, you could still find yourself driving half an hour each way across town, only to be told that you will need to leave the instrument with the repairer because he’s busy right now, or that he works in a different location. You could be told to come back in a few days, which means another hour in the car, not to mention the fact that you would be without your instrument for however long it takes to get it fixed.

 

It’s also good to know a little about instrument maintenance for those times when your instrument is out of warranty, and you don’t have the time, money or inclination to consult someone else. Maybe it’s Sunday, and you have an important performance tomorrow, and you suddenly discover a leak. Having the knowledge to take care of the problem yourself will be an invaluable skill that will get you out of a tight spot.

 

So, if you tried to fix it yourself, following the tutorial to be found by clicking here, your problem is solved and you are a little wiser as a bonus.

 

If this doesn’t work, proceed to Step 2.

Step 2 – You Tried to Fix it, but got Nowhere

Please let me know as soon as possible. You will have 2 options. Option 1.

You can take your instrument to a repairer in your area. I will pay for the cost of repairs up to a maximum of $US25. To claim your rebate you will need to provide me with a written report from the repairer. Just scan it and email a copy to me. There are two reasons why I need the report. Firstly, because some people, not you of course, would claim the $25 without actually having gone to any repairer. Secondly, I can pass on the comments to my manufacturer to upgrade the quality of my instruments.

I will refund your payment via PayPal within 7 days, provided that fewer than 12 months have elapsed since the date of your purchase. You can only have your instrument repaired once under this warranty. Option 2.

After contacting me and receiving authorization, you can ship the instrument back to me and I will repair or replace it. In this case you will be responsible for paying the shipping cost in both directions. The reason you have to pay for the shipping is because you bought the instrument at a very good price originally. You will also need to arrange insurance, as I cannot be responsible for items that I don’t receive, even when I believe that you sent them. Most post offices and couriers have a service that requires the receiver to sign for receipt upon delivery, and can notify you when this is done. I advise you to use this service, for your protection. Instrument Damaged When You Receive it In the unlikely event that your instrument arrives damaged, I will replace it at my expense, provided that you contact me within 7 days of receipt. I will also refund you the cost of return shipping as long as it is in accordance with my instructions. After you receive your return authorization you must also return all original packing materials (including cellophane instrument wraps and cardboard boxes, if any) and accessories, with no marks or fingerprints. Instrument Not as Described If your instrument is different from the one you purchased, eg, you ordered a piccolo and received a baritone saxophone, simply contact me within 7 days of receipt, to arrange for a return. I will refund you the cost of return shipping as long as it is in accordance with my instructions. After you receive your return authorization you must also return all original packing materials (including cellophane instrument wraps and cardboard boxes, if any) and accessories, with no marks or fingerprints. Limits to Warranty

  1. I will only repair or replace instruments which are faulty due to improper or defective manufacture. The warranty is not an insurance policy, and cannot be used to claim for loss or damage caused by your misuse or negligence.
  2. The warranty is not transferable. This means that it will not apply to someone else if you sell or give your instrument to them.
  3. My liability under the warranty is limited to repair or replacement of the instrument, and possibly shipping costs. It does not cover you, for instance, for emotional trauma should you fail your final exam due to a spring coming off your instrument.
  4. The warranty does not cover defects caused by normal wear and tear, or defects resulting from improper use or use contrary to normal usage, accidental damage, breakages, misuse, failure to observe normal operating procedures, damage caused by insufficient maintenance and care, or damage caused by modifications, interventions or attempted repairs that are not carried out, or authorized by me.
  5. Consumable items, cases, cleaning cloths, gloves, zippers, case latches, straps, reeds, and other small accessories are excluded from this guarantee.

Conclusion Warranty claims are rare, as my instruments are so reliable. Whatever happens, I will honor the warranty, so you are assured of a risk-free purchase.

 

 

 

Shipping

My shipping policy is quite simple – I ship it to you and you get it. I will email you at the end of the auction with full details of shipping and payment options. As soon as I receive cleared funds in our account, I will dispatch your item. Please click here to see the best way to pay and the methods of payment I accept. Australia Post is the most reliable and economical courier. I ship all of our instruments airmail, registered, insured and with signature confirmation of delivery. No other form of shipment is available. As with most other eBay businesses, my shipping fees include handling, packaging materials and my labor content as well as the actual postage cost. Even after you pay all that, you still bought your instrument at a huge discount off what you would pay in a store. Larger instruments In the case of larger instruments Australia Post charges by the volumetric measurement or weight – whichever is the greater. I will ship to the address specified in the eBay sale notification I receive from ebay – if you require shipping to a different address then please email us within one hour of payment. As I ship very quickly after payment, I need to know very soon if your address is different from the one ebay gives us. If I don’t hear otherwise I cannot be responsible for items I dispatch to an address I didn’t know about. Australian Shipping. I usually ship items the same day that I receive your payment – but please allow up to seven days for delivery, as occasionally shipments are held up for reasons outside of our control. International Shipping Delivery takes about 7-10 days after I receive your payment. Insurance All items ships full-replacement insurance. If your instrument is lost during shipment, I will replace it for you at no charge Please advise of any damage or deficiency within 24 hours of receipt and keep ALL packaging – items cannot be returned without original packaging. Shipping and handling fees are not refundable I are closed on all public and local holidays and do not ship on those days or weekends. Conclusion Your instrument will be delivered by the safest method possible.

 

 

 

Methods of Payment

 

I accept all the following methods of payment. They are listed in order of speed, fastest at the top. The sooner your money reaches us, the sooner I can ship your instrument.

 

Credit Card or PayPal

This is the fastest and cheapest way to pay. I accept Visa and MasterCard via PayPal. I am a PayPal certified account holder.

My PayPal account is andrew@andrewscottmusic.com.

PayPal is safe, secure, costs you nothing and I am advised immediately of the funds.

 

Bank Transfer over the Internet (Australian Customers Only)

My bank details will be provided at checkout and in my confirmation email. Please allow at least 24 hours for funds to transfer (more from some smaller banks and credit unions). Please also note that funds transferred by Internet after 4.00pm on a Thursday don’t reach my account until early Tuesday morning.

 

Bank Branch Deposit (Australian Customers Only)

You can deposit cash or a cheque at a branch of the National Australia Bank – Cash deposits show up in my account immediately, but you need to let us know you’ve made the deposit, as I don’t spend all day watching my bank balance on the screen (only 3 hours!). Cheque deposits need a few days before the bank clears the funds.

 

Money Orders.

I will provide my address at checkout and in my confirmation email. International buyers please ensure that you only send me an International Money Order payable in Australian currency, and allow at least a week for the funds to clear.

 

Cheques (Australian Customers Only).

I will provide my address at checkout and in my confirmation email. Please note that cheques will require at least one week to clear. Cheques must be payable in Australia International buyers please note that I am unable to accept personal cheques.

 

Telegraphic Transfer (International purchasers only). My bank details will be provided at checkout and in my confirmation email. Please allow at least 48 hours for funds to transfer (more from some smaller banks).

 

Cash (Personal Shoppers Only)

If you wish to collect your instrument, I will provide my address at checkout and in my confirmation email. Do not send cash through the mail, registered or otherwise.

 

 

 

Terms and Conditions

By bidding on this auction you are signifying that you accept completely the following terms and conditions.

  1. Be certain that you want the instrument before you bid. I always report non-paying bidders to eBay and leave negative feedback.
  2. Payment. Please click here to see the methods of payment I accept.
  3. Shipping. I ship all instruments via Australia Post, as they are the most reliable and economical. No other form of shipment is available. As with most other eBay businesses, my shipping fees include handling, packaging materials and my labor content as well as the actual postage cost. Even after you pay all that, you still bought your instrument at a huge discount off what you would pay in a store.
  4. In the case of larger instruments Australia Post charges by the volumetric measurement or weight – whichever is the greater. I will ship to the address specified in the eBay sale notification I receive from ebay – if you require shipping to a different address then please email me within one hour of payment. As I ship very quickly after payment, I need to know very soon if your address is different from the one ebay gives me. If I don’t hear otherwise I cannot be responsible for items I dispatch to an address I didn’t know about.
  5. I will email you at the end of the auction with full details of shipping and payment options.
  6. You need to pay me within three days of the sale. I reserve the right to relist the item and cancel the sale if payment is not received within three days.
  7. I usually ship items the same day that I receive your payment – but please allow up to seven days for shipment, as occasionally shipments are held up for reasons outside of our control. In some cases the delay could be longer than seven days in which case I will email you to advise and give you the option of waiting for your instrument or an immediate refund. I close for all public and local holidays and do not ship on those days or weekends.
  8. Insurance All our items ships carry full-replacement insurance. If your instrument is lost during shipment, I will replace it for you at no charge Please advise of any damage or deficiency within 24 hours of receipt and keep ALL packaging – items cannot be returned without original packaging. Shipping and handling fees are not refundable
  9. Returns. Please click here to see the circumstances under which I accept returns. Shipping and handling fees are not refundable.
  10. Insurance. All our items ships carry full-replacement insurance. If your instrument is lost during shipment, I will replace it for you at no charge Please advise of any damage or deficiency within 24 hours of receipt and keep ALL packaging – items cannot be returned without original packaging.
  11. Warranty. Please click here to see our warranty.
  12. Additional Charges. Please note that any additional charges, VAT, duties, quarantine charges, clearance charges, etc are to the account of the purchaser. Please check with the customs department in your country to ascertain whether or not any charges are likely to be incurred. I are sorry but I cannot help with estimating any potential charges as I do not have that information. There are no additional charges for Australian customers.
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